This privacy notice sets out how we will process personal data we collect from or about you, or which you provide to us.  Please read this notice carefully to understand why data is being collected and what we do with that data.

Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies.

We may change the privacy notice from time to time by amending this page.

Our contact details

Name: Streatley Residential Limited
Address: 85 Great Portland Street, First Floor, W1W 7LT
Phone Number: 0207 856 0421
E-mail: info@streatleyresidential.co.uk
Website: www.streatleyresidential.co.uk
Date Policy Last Updated: 14/04/2021

The type of personal information we collect

The personal information we collect from you will typically include the following:

• Full name and contact details (including your contact number, email and postal address)
• Information relating to your identity where we are required by law to collect this to comply with the Money Laundering Regulations 2017 and the Immigration Act
• Information on your close connections where we are required to conduct conflicts of interests under regulatory obligations
• Your banking details where required such as where you are letting a property or, where renting, to set up an approved tenancy deposit account for you and arrange for rental payments
• Information on any access requirements you have necessary to enable us to find suitable properties for you, which may consist of special category personal data comprising details of any disability or other health information about you
• Details about your areas of interest where we wish to send you marketing information about similar products and services
• Usage information about your visits to our website (which enable our website to remember information about you and your preferences) and use of our site. This may include information about your visit, including [the full Uniform Resource Locators (URL),] [clicks through to and from our site (including date and time),] [products you viewed or searched for’] [page response times,] [download errors,] [length of visits to certain pages,] [page interaction information (such as scrolling, clicks, and mouse-overs),] [methods used to browse away from the page,] [OTHER] and any phone number used to call our customer service number
• Other technical information, including what devices you use to connect to our App, device location data where this function is not disabled by you on your device, [the Internet protocol (IP) address used to connect your computer to the Internet,] [your login information,] [browser type and version,] [time zone setting,] [browser plug-in types and versions,] [operating system and platform
• Your communications with us, including a record of the email or telephone correspondence created when you contact us as part of a product or service query.

Where we need to collect personal data by law (for example to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time. 

On What Basis Can We Process Your Information?

The legal grounds under data protection legislation for processing your personal data are as follows:

• It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services

• You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely 1) where you have given us consent to receive electronic marketing by us and/or 2) to process your Special Category Personal Data described above. You do not need to provide us with marketing consent in order to receive our services

• It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests include processing necessary to improve and to promote our services and product and to better understand our customers’ interests and knowledge of the property market and to administer the technical aspects of our service and products.

• Where we need to comply with a legal obligation; or in rare circumstances

• Where we need to protect your interests (or someone else’s interests); and/or

• Where it is needed in the public interest or for official purposes

What Are We Going To Do With Your Information?

• We will hold and use personal information about you in the following ways:
• To fulfil our obligations to you when providing you with our property services

• To share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf

• To comply with our statutory and regulatory obligations, including [verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness
• Communicate with you during the course of providing our services, for example with your enquiries and requests
• Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future
• To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so or, if you are an existing customer only, where we choose to contact you by electronic means (including e-mail or SMS) with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us . For those marketing messages you can unsubscribe at any time
• Track your use of our service in order to improve these
• To notify you about changes to our service
• To ensure that content from our site is presented in the most effective manner for you and for your computer

How Long We Keep Your Data For?

We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e. where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.

Your Rights:

How you can access and update your information

You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent to:

info@streatleyresidential.co.uk, 0207 856 0421 and or 85 Great Portland Street, First Floor, London, W1W 7LT if you wish to make a request. 

Cookies

We at Streatley Residential are committed to safeguarding and respecting the privacy of the users of our Services and our Website visitors. Our Website uses Cookies in accordance with the UK and EU Cookie Law.

Cookies are small text files placed by an internet browser on your device when you visit any website. Cookies are used to make any website work efficiently and to provide an enhanced user experience of using the website features. Cookies are used to analyse website traffic, provide personalised content and for an overall better browsing experience.

When you first visit our Website through a web browser, you will be able to see a small window displaying a Cookie message consent. We recommend you accept this message to enable us to provide you with the best user experience of our Website and its essential functions. Alternatively, you can also choose to change your Cookie preference or disable the Cookies through your browser settings, however, this may restrict certain features and impact your experience of our Website. The Cookies can last for a single visit to our Website after which they will be deleted once you close the browser window or may be retained for a longer time until you deleted them. By continuing to use our Website you consent to our use of Cookies.

The different types of Cookies that we may use are:

• Essential Website Cookies – These types of Cookies are necessary to provide you with the essential features and access to the secure areas of our Website such as account login. Essential Cookies are used to enhance security when you use any of the forms on our Website.
• Functionality and Support Cookies – These kinds of Cookies are deployed to track user activity and any failed actions or errors on the Website that would enable us to have information required to troubleshoot any issues that you may have with our Website.
• Analytics and Performance Cookies – Such Cookies collect analytical information about the Website usage and its performance, this can also be used to understand how effective our marketing campaigns are and customise and improve user experience. Such Cookies collect number of visits to our Website, where they have come from or the Website pages visited and used.
• Marketing Cookies – These kinds of Cookies are used to target marketing campaigns based on your interests and those that are relevant to you. These are also used for displaying advertisements correctly and prevent same advertisements being repeated too often. 

How You Can Request Erasure Of Your Data?

You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where you have withdrawn consent for us to process it (as explained below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

How You Can Withdraw Your Consent?

You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Should you wish to do so you can change your consent preferences at any time. Please contact:

info@streatleyresidential.co.uk, 0207 856 0421 and or 85 Great Portland Street, First Floor, London, W1W 7LT if you wish to make a request. 

How You Can Restrict Or Object To Us Using Your Data?

You can ask us to suspend the way in which we are using your information in certain scenarios, or object to our processing your data where we are relying on a legitimate interest ground (or those of a third party) and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for direct marketing purposes. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Please note that if you want us to restrict or stop processing your data this may impact on our ability to provide our services. Depending on the extent of your request we may be unable to continue providing you with our service.

Any queries or concerns about the way in which your data is being used can be sent to:

info@streatleyresidential.co.uk, 0207 856 0421 and or 85 Great Portland Street, First Floor, London, W1W 7LT if you wish to make a request. 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@streatleyresidential.co.uk, 0207 856 0421 and or 85 Great Portland Street, First Floor, London, W1W 7LT.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk